11 · REFUND

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS

GENERAL

By signing the agreement electronically through the website you are using, you are deemed to have accepted the license agreement offered to you. If the use of the product offered within the scope of the agreement becomes impossible, the Licensor must notify the Licensee in writing within 3 days of learning of this situation and must refund the total amount to the Licensee within 14 days.

IF THE PURCHASED PRODUCT FEE IS NOT PAID

If the Licensee does not pay the license agreement fee or cancels it in bank records, the Licensor's obligation to provide and offer the program covered by the agreement shall end.

PURCHASES MADE WITH UNAUTHORIZED USE OF THE CREDIT CARD

If, after the license agreement is signed, it is determined that the credit card with which the Licensee made the payment was unjustly used by unauthorized persons and the agreement fee is not paid to the Licensor by the relevant bank or financial institution, the Licensor has the authority to stop the use of the product covered by the agreement.

RIGHT OF WITHDRAWAL

The Licensee may exercise the right of withdrawal within the legal limitations and within the period stipulated by law. The exceptions determined by law and regulations regarding the exercise of the right of withdrawal are listed below, and the parties are bound by these exceptions.

EXCEPTIONS TO THE EXERCISE OF THE RIGHT OF WITHDRAWAL

The Licensee cannot exercise the right of withdrawal in the contracts listed in the law and exemplified below:

  1. Contracts regarding financial services whose price changes depending on fluctuations in the financial market, outside the control of the provider, and where this change can occur within the withdrawal period, including but not limited to the matters listed below:

    1. Foreign exchange transactions.
    2. Money market instruments.
    3. Transferable securities.
    4. Investment fund shares.
    5. Futures contracts based on financial assets and equivalent financial instruments based on cash settlement.
    6. Forward interest rate agreements.
    7. Interest, foreign exchange and stock swaps.
    8. Option transactions and equivalent financial instruments based on cash settlement.
  2. Subject to the provisions in other legislation in favor of the consumer, contracts regarding travel, baggage insurance policies or similar short-term insurance policies with a validity period of less than one month.
  3. Contracts that have been fully performed by the parties upon the consumer's explicit consent before the consumer exercises the right of withdrawal.

Although the right of withdrawal is regulated by this notice, the Licensee reserves all additional rights regarding situations in which the right of withdrawal cannot be exercised.

PAYMENT AND DELIVERY

You can make a payment by bank transfer or EFT (Electronic Funds Transfer) to any of the IBAN numbers you will receive as a result of communication. Through our website, you can benefit from online single payment or online installment options with all types of credit cards. In your online payments, the amount will be charged to your credit card at the end of your order.